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FAQ
Find answers to common questions about our products, services, and policies.
Ordering & Shipping
How do I place an order?
You can place an order directly through our website. Simply browse our products, add them to your cart, and proceed to check out and make payment. If you need assistance or have a bulk order inquiry, please contact our sales team at sales@africanbio.com or on WhatsApp at +234 707 374 9589.
What are the shipping options and delivery times?
Delivery times vary depending on whether the product is in stock or on back order. Standard shipping typically takes 2 – 5 business days when in stock. If not in stock, it may take 10 to 20 business days to be delivered.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to track your package on the carrier's website.
Product Information
How should I store my primers?
Primers should be stored at -20°C for long-term storage. For daily use, they can be kept at 4°C for short periods. Avoid repeated freeze-thaw cycles by aliquoting the stock solution.
What is the purity of your primers?
All our primers undergo rigorous quality control and are HPLC-purified to ensure high purity and performance in sensitive applications like PCR, qPCR, and sequencing.
Account & Support
I forgot my password. What should I do?
You can reset your password by clicking the "Forgot Password" link on the sign-in page. An email with instructions will be sent to your registered email address.
Do you offer technical support for your products?
Yes, we have a dedicated team of scientists ready to assist you with any technical questions about our products and services. Please feel free to reach out to our technical support team via email at research@africanbio.com or by phone at +234 707 374 9589.